Nigerian Financial Institution, Zenith Bank has issued an apology for the recent disruptions experienced across its electronic banking channels.
In a statement released on Thursday, the bank explained that the glitches were the result of routine information technology maintenance aimed at enhancing service delivery.
The bank, however emphasized that the upgrades are critical to optimizing performance and ensuring uninterrupted access to its services.
Zenith Bank reaffirmed its commitment to maintaining 100% uptime, stating that it takes this responsibility “very personally” and has invested significant resources to achieve seamless service availability.
The bank expressed regret for any inconvenience, reassuring its clientele that the improvements being made are intended to provide a higher level of service in the future.
The statement reads in part:
“Dear Valued Customer,
“We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide.”
