NNPC Retail Limited has addressed a recent incident involving a pump attendant at one of its stations in Ikorodu, Lagos, following a viral video on social media that showed an attempt to defraud a customer.
After conducting a comprehensive investigation, the company identified the location of the incident and has acted swiftly in accordance with its internal sanction grid to ensure accountability and uphold its service standards.
As part of the disciplinary measures:
The pump attendant involved has been disengaged from service.
The Station Manager has been suspended.
A formal warning has been issued to the station’s Dealer.
NNPC Retail Limited categorically condemns the misconduct and emphasizes that such behaviour is contrary to its core values of integrity, transparency, and a commitment to outstanding customer service.
The company appreciates the vigilance of members of the public and encourages continued reporting of any irregularities through the official customer service lines and email addresses displayed at all NNPC Retail stations nationwide.
NNPC Retail remains steadfast in its mission to deliver quality service and maintain the highest standards of compliance across its retail network.
