Evidence gathered by the volunteers keeping an eye on fan behaviour could be used in disciplinary cases.
Trained volunteer observers listen for racist chants and watch for extremist symbols on banners.
“You have to be aware of the environment and fit in without standing out. You have to be discreet,” one observer, who has worked at games involving some of football’s best-known clubs and national teams, said.
“You have to be anonymous. You have to just sort of blend in. Don’t engage in conversations with anybody.”
The observer, who spoke on condition of anonymity because the job requires it, is part of a programme run on behalf of European football’s governing body, UEFA, by the Fare Network, a prominent anti-discrimination group.
Fare monitors about 120 games each season in Europe’s main three men’s club competitions, executive director Piara Powar said, and more around the world in matches like World Cup qualifying games.
Evidence from the programme, including photos taken surreptitiously from the stands, is used in disciplinary cases against clubs or national teams whose fans display racist behaviour in European competitions like the Champions League.
It’s not a career, but a way to make soccer better for the future, the observer said.
Observers work on a volunteer basis, with expenses covered, and are expected to keep tabs on hardcore fan groups’ social media to track where incidents may occur.
Inside the stadium, an observer watches the stands for signs of racist, homophobic, sexist or other discriminatory chants or banners, while also keeping an eye on the action on the field, which shapes what happens among fans.
“If you get a disgruntled fan base and they’re getting beaten 5-0 and they get knocked out of a competition that they felt that they were going to progress in, then that could be another catalyst,” the observer said. “You have to constantly read the situation as it unfolds.”
Observers are expected to be familiar with symbols used by nationalist groups that are used to send surreptitious messages.
Games are given risk ratings to determine how many observers are needed, and up to three observers can work at the highest-risk games.
Sometimes a game rated “medium-risk” can “blow up in your face” unexpectedly, the observer added. That sets off a scramble to document the evidence and send it to a UEFA delegate in the stands – not always easy on overloaded stadium wi-fi.
That documentation can then be used by the UEFA disciplinary unit for “further investigation and possible proceedings,” the European soccer governing body said in a statement.
For security reasons, the identity of the observers at a game are known to as few people as possible.
The observer described feeling “ill at ease” in some situations, but never in personal danger. Observers are not expected to infiltrate close-knit, hardcore fan groups, but to watch from a distance.
“You need to get as close as you can, but be as far away as your safety requires,” the observer said.
Like referees, Fare observers can’t work at games involving clubs they support. The observer said the goal is to make the atmosphere at games safer and more inclusive for the future.
“It’s a professional endeavour. It’s not going for the sake of it,” the observer said.
“I’m indifferent to the results. When a goal’s scored, sometimes I have to stand up to feign excitement, but they are teams that I have zero emotional moments with.”
